Legal & Cooperation

Terms of Service

Clear, simple cooperation terms designed for small distributors and growing diaper businesses across Southeast Asia.

Last updated: June 2025 · Cuddledry Official

Cooperation Scope

Who we work with & how

These terms apply to all buyers who purchase or inquire about Cuddledry products, including distributors, wholesalers, online sellers, and startup brands across Southeast Asia and beyond.

Eligible Buyers

We welcome small distributors, local wholesalers, Shopee/Lazada/TikTok Shop sellers, and new entrepreneurs who want to start a diaper business.

Geographic Coverage

We primarily serve Southeast Asia including the Philippines, Indonesia, Vietnam, Thailand, and Cambodia. Other regions are welcome to inquire.

Products Covered

These terms apply to all Cuddledry baby diapers (tape style & pull-up pants), all sizes (NB, S, M, L, XL), and OEM/ODM customization services.

Agreement Acceptance

By placing an order or making payment, the buyer agrees to all terms listed on this page. These terms form the basis of our business cooperation.

We Support

Small distributors & wholesalers
Online marketplace sellers
New brand startups
OEM/ODM private label orders
Repeat buyers with flexible volume

Questions about eligibility? Contact us via WhatsApp -- we reply fast.

Customization Terms

Sampling fees · Mold ownership

Sampling Fee (打样费)

Sampling fee is required before production of any custom prototype.

Sampling fee ranges from USD $50-$300 depending on complexity.

Sampling fee will be fully refunded or deducted from your bulk order if you proceed to production.

Samples are typically delivered within 7-14 business days.

Revision requests after sample approval may incur additional fees.

Mold Ownership (模具归属)

Molds developed by the buyer's investment belong to the buyer after full payment.

Molds developed by Cuddledry remain our property and cannot be transferred.

Buyer-owned molds are stored free of charge for up to 2 years of active ordering.

Mold maintenance and repair costs are shared based on usage and agreement.

Designs submitted by buyers are kept confidential and not shared with third parties.

Note: All customization terms are finalized in writing before production begins. We recommend new buyers start with a sample order to confirm quality before committing to bulk production.

Quality & After-Sales

Inspection · Warranty

Pre-Shipment Inspection (验货)

Every batch undergoes internal quality inspection before shipment.

Buyers may request third-party inspection at their own cost.

We provide inspection reports and product photos before shipping.

Defect rate tolerance: ≤ 2.5% AQL standard (industry accepted).

Warranty & Defect Claims (质保)

Defect claims must be submitted within 30 days of receiving the goods.

Claims must include photos/videos clearly showing the defect.

Verified defects will be resolved via replacement, credit note, or refund.

Claims caused by improper storage or handling are not covered.

Returns & Exchanges

Returns are accepted only for confirmed manufacturing defects.

Return shipping costs are covered by Cuddledry for confirmed defects.

No returns accepted for change of mind, overstock, or market issues.

Our Quality Promise

ISO-compliant production
Skin-safe materials tested
15+ years export experience
Serving 30+ countries

Liability & Dispute Resolution

Breach of contract · How we resolve issues

Breach of Contract (违约责任)

Buyer Breach

If the buyer cancels after production starts, the deposit is non-refundable. Additional costs incurred may be charged.

Supplier Breach

If we fail to deliver on agreed terms, we will offer compensation, replacement goods, or a full refund depending on the situation.

Force Majeure

Neither party is liable for delays caused by natural disasters, pandemics, government restrictions, or other force majeure events.

Dispute Resolution (争议解决)

Direct Communication

First, both parties try to resolve the issue through direct negotiation via WhatsApp or email within 14 days.

Mediation

If unresolved, both parties may agree to a neutral third-party mediator to facilitate a fair solution.

Arbitration

Unresolved disputes will be submitted to arbitration under the laws of the People's Republic of China.

Governing Law

These terms are governed by Chinese law. Both parties agree to the jurisdiction of Chinese courts as a last resort.

Have a concern or question?

We always prefer to resolve things quickly and fairly. Reach out to us directly -- most issues are solved within 24 hours.

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Ready to start your order?

Low MOQ · Fast response · Factory direct

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